Frequently asked questions
If you wish to withdraw from your purchase, you must return the item to us without undue delay and within 100 days from the date on which you informed us that you wish to exercise your right of withdrawal, providing you are a member of Club Zizzi. If you are not a member, the item must be returned within 30 days from this date. The right of return is valid for 100 days as a Club Zizzi member or 30 days for non-members, and the period is calculated from the date on which you received the item.
Returns can be made by using the return sticker "Return package", which is included in your package. You can follow the instructions included in your package.
You bear the costs associated with returning an item in the event that you regret a purchase - even if the item was initially purchased with free shipping. See prices for returns. Returns are free for Club Zizzi members.
If the package you send to us contains items from multiple different orders, we ask you to inform us of this.
You cannot return goods by handing them in physically at Zizzi Denmark ApS in Billund.
Remember to follow the return instructions that come with your package - and make a note of the track & trace number on the return label that is included in the package.
Remember to ask for a receipt for the return shipping when you hand in your package.
If you deliver the package via a postbox or do not have a receipt, we cannot initiate an investigation/complaint process if the package disappears during shipment. In these cases, unfortunately, we cannot issue a refund.
You bear the costs associated with returning an item in the event that you regret a purchase - even if the item was initially purchased with free shipping. Returns are free for Club Zizzi members.
Returns can be made by using the return label enclosed in your package. You can follow the instructions included in your package.
You can also choose to exchange an item in any of Zizzi's physical stores.
Here you can, upon presentation of an invoice, exchange, make a complaint about or return items purchased at the webshop.
The shipping prices for returns are as follows if you use the enclosed return label:
Returns and complaints
If you have purchased an item on the webshop that despite our quality control still gives rise to a defect complaint, you will not bear the costs associated with the return. When returning a defective item, you must send it back to us using the return label that was included in the package as well as a completed return slip.
If you have questions about our products, the processing of your order or returning goods purchased in the webshop, you can always contact our online customer services.
If you have a question about stock status in a store near you, remember to let us know which store you want to know about, the desired size and which colour.
Customer Services' opening hours are:
We will try to deal with your enquiry as quickly as possible.
NB: We are not available at weekends or on bank holidays.
We must ensure that a refund is made without undue delay and no later than 14 days from the date on which we were notified by you that you wish to withdraw from your purchase.
We will carry out this refund using the same means of payment that you used for the original transaction. Depending on which payment card you have used, it typically takes between 2-30 days from the time we have transferred the payment until your card provider transfers the money to your account.
However, we may withhold a refund until we have received the item back from you, or until you have provided documentation of having returned the item - whichever happens sooner.
However, you are liable for any loss in value of the goods, just as you are liable if the goods are lost or damaged during transport.
If you have lost your returns slip and wish to return items you have purchased, contact Customer Services and they will send you a new one.