Customer service

Terms and conditions

See the full terms and conditions for shopping at, including payment, delivery, return policy and complaints etc.

Cookie Policy

By using this website,, you accept that we use cookies.

What is a cookie?

A cookie is a small data file that we store on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie is not a program and does not contain viruses.

The website's use of cookies

Cookies are necessary to make the website work. Cookies also help us to get an overview of your visit to the website, so that we can continuously optimize and target the website to your needs and interests. Cookies remember, for example, what you have put in your shopping basket, and whether you have previously visited the site etc.

Here is the overview of the website's use of cookies and our partners in this context:

Required cookies

These cookies are required for the website to provide a service that the final user has expressly requested. These can e.g. be cookies used to make a shopping basket work.

  • The content of the website is stored and managed through the Hedal Kruse Brohus CMS platform. It sets cookies, which are used to recognize you when you move around the page and remember if you are logged in, for example.
  • We use our cookie script to find out whether you have been informed about the website's use of cookies
Preference cookies

These cookies are used to ensure the optimal user experience on the website. These are e.g. selected preferences such as language or choices that make navigation easier. No personally identifiable data is collected by this type of cookie.

  • Videos embedded on the site are embedded via YouTube. YouTube uses i.a. cookies to record which video is shown and how much of the video you have watched. YouTube cookies are so-called Flash cookies.

Operation and optimization cookies

These cookies are used for the operation of the website. This can e.g. mean counting the number of visitors or other information to be used for analysis. They are also used in connection with questionnaires.

These cookies may, to a limited extent, collect data that can be attributed to the individual user.

  • We use Google Analytics to analyze how users use the website. The information that the cookies collect about your use (traffic data, including your IP address) is sent to and stored on Google's servers in the USA.

You can opt out of Google Analytics cookies here:

Marketing - anonymous tracking across websites

These cookies are used to track users across their visits to multiple websites. These cookies can be used to build profiles that show which searches each user has made or which pages they have visited. These cookies may store data that identifies the individual user or that contains specific information about the user.

Anonymous data can be shared with third parties.

  • Cookies from Facebook are used to display a "like" button and information about which of your Facebook friends like the page. Facebook also provides access to a statistics tool (Facebook Insights) that shows information about the use of Facebook.
Marketing - targeted advertising

These cookies are used to follow search, reading and purchase habits.

The information collected is used to display individualized marketing content, such as banner ads. The use of these cookies may involve the storage and use of personally identifiable information for the display of individually tailored content and/or sharing of this data with a third party for the same purpose. Any information stored with the use of these cookies may be passed on to third parties.

  • We work with the company Precis Digital to manage Internet ads in an attempt to show you ads that are relevant to you
  • We collaborate with the company Loyalitetsbureauet Bazaki ApS on the use of the Heyloyalty system to manage our newsletter, as well as Raptor in an attempt to show you styles that are relevant to you.
  • If you say yes to receiving messages from Zizzi directly via the browser, we will send you browser-based messages directly via your browser. If you are already a Club Zizzi member, we will link these cookies with your existing membership data.
​How to reject or delete your cookies

You can always reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use. However, you should be aware that if you do, there are many features and services that you cannot use because they presuppose that the website can remember the choices you make.

How to opt out of push notifications from Zizzi

It is possible to unsubscribe from push notifications in your browser. 
If you use Chrome as your browser, you can do so as follows:

1. Click the padlock in the address bar

2. Next to notifications, select "Do not allow"


Website owner and contact information

This website is operated and owned by:

Zizzi Denmark ApS
Kløvermarken 29
DK-7190 Billund
CVR: 14017577

E-mail customerservice:
Telephone customer service: +45 69 16 59 19

Personal data policy

1. Introduction

1.1 This Privacy Notice is intended to provide you with information on how Zizzi Denmark ApS (”Zizzi”, ”we”, ”us”) collect and process your personal data when you shop on- or visit our website, (“website”)  

1.2 We will only process your personal data in accordance with this Privacy Notice and applicable law to which we are subject, including the General Data Protection Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR") and national data protection laws.

1.3 Zizzi is the data controller in relation to your personal data. You can contact Zizzi by using the contact information specified in Section 9.

1.4 If you visit our pages, communicate, or otherwise interact with us on social media, such as Facebook and Instagram, please make sure to consult the specific Privacy Notices presented on the applicable social media. You should be aware that sometimes we may have a joint controllership with the publisher of the social media or platform in question.


2.  Collection of personal data and the legal basis for processing

2.1 When you visit our website, we automatically collect data about you and the way you use the website. e.g., your browser type, cookies to determine what you are looking for, your IP-address including your network location and information about your computer.

2.1.1   The purpose is to optimise the functioning of the website and create the best and most targeted user experience for you – among other things through targeted marketing, including retargeting via Google and Meta. The processing is necessary for us to pursue our legitimate interests in improving the Website and to show you the best and most relevant offers.

2.1.2   The legal basis for the processing of this data is GDPR article 6(1) (f).

2.2 When you shop via the website, we also collect the data you provide. This includes e.g., your name, address, e-mail address, telephone number, payment method, information about what you buy, delivery preferences and your IP-address.

2.2.1   The purpose of collecting this data is primarily to be able to deliver the products you buy; we need the data to comply with the purchase agreement with you. In addition, we use the data to comply with legal requirements for bookkeeping and accounting. We also process your name and email in order to send you an invitation to evaluate the purchase experience. The IP-address is collected solely to serve our interest in preventing misuse.

2.2.2   The legal basis for the processing of this data is GDPR article 6(1)(b), (c) and (f).

2.3  When you contact our customer service, either by email, phone or chat, we collect the data you provide that is relevant for us to help you. This includes e.g., your name, address, e-mail, telephone number, order number/receipt details, information about what you may want to return/complain about and any questions you may have.

2.3.1   The purpose of collecting and processing this data is primarily to be able to comply with the purchase agreement with you, including to handle any returns or complaints, as well as our legitimate interest in providing good customer service and answering any questions you may have about our products, etc. In addition, we use the data to comply with legal requirements for bookkeeping and accounting.

2.3.2   The legal basis for the processing of this data is GDPR article 6(1)(b), (c) and (f).

2.4 When you join our customer club, Club Zizzi, you also give your consent to receive marketing from us via e-mail (newsletters, event invitations, etc.). When registering, you must provide your name, e-mail address and preferred store. In addition, you can choose whether you also want to provide your date of birth, address, mobile number, and consent to also receive communication by SMS.

As part of your membership, we also collect information about your use of the customer club benefits, participation in competitions and similar. We can compare this with information about your purchases and returns, for example, both online and in our physical stores.  

2.4.1   The purpose is to manage your membership and provide you with the services and benefits associated with your membership of the customer club. In addition, the purpose is also to serve our interest in developing and optimizing Club Zizzi and to send you newsletters with special offers, invitations to events, contests, etc., including targeted marketing, which can also include special offers.

2.4.2   Registration for Club Zizzi is conditional upon your giving separate consent to receive electronic marketing. By doing so, you accept that we send you offers, inspiration, invitations to events and competitions etc. by e-mail. It is also possible to give consent to receive communications by SMS.

2.4.3   The legal basis for the processing of this data is GDPR Article 6(1)(b) and (f).

2.5 To the extent that we refer to our legitimate interest as the legal basis for the processing of personal data specified above, we have conducted a balancing test for those interests to ensure that our interest is not overridden by your interests or fundamental rights and freedoms. Please contact us by using the email provided in Section 9 below if you wish to receive more information on the balancing test.

2.6 If Zizzi should wish to process your personal data for purposes other than those for which the personal data were originally collected, we will provide you with information on this new purpose prior to any further processing.


3.  How is your personal data collected

3.1 In most cases, we receive data from you when you visit our website or interact with us on social media, purchase our products, sign up as a member of our customer club, or otherwise communicate with us.

3.2 When you use with our website and platforms, we may automatically collect certain data about you as set out in Section 2.1. We may also receive this data about you if you visit other websites or social media sites that use our cookies. We only use cookies - other than technically necessary cookies - if you have given your consent hereto. You can find more information in our Cookie Policy.


4.  Disclosure of your personal data

4.1 We may disclose your personal data to third parties:

4.1.1   Information about your name, address, e-mail, telephone number and order number and specific delivery requests will be disclosed to PostNord, GLS, Bring, DHL, or another freight service that delivers your purchased goods to you.

4.1.2   If you make a purchase on our website, your payment may be processed by a payment service provider acting as an independent data controller.

4.1.3   If we are required or entitled by law to disclose your information, or if we determine that disclosure is necessary to establish, enforce or defend legal claims, protect your safety or the safety of others, investigate fraud, or respond to requests from public authorities or the police on suspicion of or in connection with the investigation of specific criminal offences.

4.1.4   On our website, cookies may be placed on your device, and data may be collected and shared with third parties. We encourage you to review our Cookie Policy and Cookie Settings, available on the website, for more information about these third parties and the purposes for which data is collected. We only use cookies - other than technically necessary cookies - if you have consented hereto.

4.2 Your data may be transferred to our external partners who process the data on our behalf. We use external partners for, among other things, technical operation, maintenance and improvement of the website, administration of sales and inventory management on our website, payment processing, customer support and service, sending out newsletters and invitations, administration of our interests on social media platforms, as well as targeted marketing, including retargeting, and for your rating of our company and products.

The companies we work with are our data processors and therefore subject to our instructions as they process data for which we are the data controller. The data processors may not process the data for purposes other than to fulfil the agreement with us, and they are subject to confidentiality. We have written data processing agreements with all those who process personal data on our behalf.

Among other things, we provide information about your name and email to TrustPilot so that an invitation to rate us on the TrustPilot website can be sent on our behalf. If you choose to make a review, TrustPilot becomes the data controller for the data provided.


5.  Transfer of personal data to third countries

5.1 We will not transfer your personal data to recipients outside EU or EEA unless we have ensured compliance with GDPR Chapter V.

5.2 Some of our third-party service providers are established outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. However, to ensure that your personal data receive an adequate level of protection we have ascertained that sufficient safety measures have been implemented to allow for the transfer, including where the European Commission have deemed the country to provide an adequate level of protection for personal data; or by use of specific contracts approved by the European Commission (Standard Contractual Clauses, “SCCs”) which give personal data essentially equivalent protection as it has in Europe.  

5.3 We would like to highlight two of these, namely Google LLC. and Meta Platforms, Inc., both of which are based in the United States. To the extent that there is a transfer of your personal data to the United States, it is done on the basis of SCCs.

5.3.1   We disclose data such as email address, areas of interest and phone number to Facebook and Google for the purpose of targeting marketing on Facebook and other websites to you. In some cases, Facebook and Google will link this data with other data. This means that the data we share with them is used to target banners and/or text ads to you across the internet. This is called retargeting - but is not the same as direct marketing. We therefore consider that there is a legitimate interest in disclosing this data which outweighs your interest in not disclosing it.

5.3.2   The above disclosure of data will only occur if you accept cookies on the website. If you do not wish to use cookies, you can always opt out of them, see how in our Cookie Policy.

5.3.3   Read more about Google's use of data here:  

5.3.4   The transfer is made on the basis of GDPR article 6 (1) (f).

5.4 If you require further information about our data processors or other recipients established outside the EEA and the safety measures in place to allow for the transfer of personal data, you can request it from us – please send your request to us at


6.  Your rights

6.1 To create transparency regarding the processing of your data, we as data controller must inform you of your rights.

6.2 The right of access by the data subject

6.2.1   You have the right to request information from us regarding the personal data we are processing about you, which purposes the processing serves, what categories of personal data and recipients of personal data there might be, as well as information on where the personal data has been obtained.

6.2.2   You have the right to receive a copy of the personal data that we process about you and to check that we are lawfully processing it. If you want a copy of your personal data, you must submit a written request to You may be asked to provide documentation for proof of identity.

6.3 The right to rectification

6.3.1   You have the right to request correction of your personal data that we hold about you. If you become aware that the personal data we process is inaccurate, we encourage you to contact us in writing which will enable you to have any incomplete or inaccurate data we hold about you corrected.

6.3.2   Data that we have collected in connection with your registration for our customer club, you have the opportunity to correct via your login to your user profile on the website.

6.4 The right to erasure (“the right to be forgotten”)

6.4.1   You may have the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. To the extent the continued processing of your personal data is necessary, for example in order for us to comply with our legal obligations or for legal requirements to be established, enforced or defended, we are not required to delete your personal data.

6.5 The right to restriction of processing

6.5.1   You may have the right to request the restriction of processing of your personal data to consist only of storage. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

6.6 The right to data portability

6.6.1   You may have the right to obtain personal data that you have provided us with, in a structured, commonly used, machine-readable format and have the right to request a transfer of that data to another data controller.

6.7 The right to object

6.7.1   You have the right to object to our processing of your personal data at any time when it relates to our direct marketing efforts towards you. Including the profiling carried out in order to target our direct marketing, as this processing is carried out on the basis of our legitimate interests, see Section 2.1 and 2.4. If you do not want us to use your personal data for direct marketing and profiling, please remember to delete your cookies.

6.7.2   You have the right to object to our processing of your personal data at any time, for reasons relating to your personal life, where we are relying on a legitimate interest as legal basis for processing, cf. Section 2.1, 2.2, 2.3 and 2.4.

6.8 The right to withdraw consent

6.8.1   You have the right to withdraw any consent you have given to us for a particular processing of personal data at any time.

6.8.2   You also have the right at any time to withdraw your consent to receive electronic marketing communications by email and, where applicable, SMS, in connection with registration with the Customer Club.

You can do this either by logging in to your user account on the website, under "My Information", or via the unsubscribe link or instruction that you will find at the bottom of all emails and SMS’s from Zizzi. You can also unsubscribe by sending an email to or by contacting customer service at xxxxxxx/link.

6.9 The right to lodge a complaint

6.9.1   You have the right at any time to lodge a complaint with a supervisory authority, in particular your local supervisory authority in the country where you live or work or where the alleged breach has taken place, if you are dissatisfied with the way in which we process your personal data.

6.9.2   In Denmark you can lodge a complaint with Datatilsynet, for example by email or via phone +45 33 19 32 00.   You can read more about how to lodge a complaint on Datatilsynet’s website here.


7.  Data retention

7.1 Personal data about your use of our Website, cf. Section 2.1, will be deleted at the latest, when you have not used the website for 1 year.

7.2 Personal data that we have collected in connection with your registration and use of your Club Zizzi membership, cf. Section 2.4, we will automatically delete: a) if you have not had any updates or interaction for up to 1 year or b) 6 months after cancelling your membership in our customer club. We do this to prevent misuse of welcome discounts. However, we retain documentation on your consent for e-marketing up to two years after withdrawal.

7.3 Personal data collected in connection with purchases you have made on our website and your use of our customer service, as set out in Section 2.2-2.3, will generally be deleted 3 years after the end of the calendar year in which you made your purchase or contacted customer service. However, data may be stored for a longer period if we have a legitimate need for longer storage. This may be, for example, if it is necessary for legal claims to be established, asserted, or defended, or if retention is necessary for us to comply with legal requirements. Accounting records are kept for 5 years to the end of a financial year to comply with the requirements of the Danish Bookkeeping Act.


8.  Data security

8.1 We have put in place appropriate security measures to prevent your personal data from accidental or unlawful destruction, loss, alterations, unauthorised disclosure(s) or misuse of, or access to personal data transmitted, stored or otherwise processed.

8.2 We have limited access to your personal data to employees and contractors who have a relevant and reasonably required need to access your personal data in order to perform their work.


9.  Contact information

9.1 Zizzi Denmark ApS is data controller for the personal data, which are collected via the website.

9.2 If you have any questions regarding this Privacy Notice or wish to exercise your rights pursuant to Section 6, please use the contact information set out below:

Zizzi Denmark ApS
CVR no.: 14 01 75 77
Kløvermarken 29
7190 Billund
Telephone: +45 69 16 59 19


10. Changes to this privacy notice

10.1    You will be notified of any material changes to this Privacy Policy on your next visit to our website.

10.2    If you are a member of Club Zizzi you will also be informed about changes in the personal data by e-mail.


11. Versions

11.1    This is version [2] of Zizzi Denmark ApS’ Privacy Notice of 12.01.2023

Terms of trade

Welcome to Zizzi Denmark ApS’s official webshop, (“The Webshop”).

By using our Webshop you agree to these Terms and Conditions in their entirety. If you do not accept the Terms & Conditions by actively checking the box for each purchase, you cannot order or purchase goods on the Webshop. Accordingly, please make sure that you have read and understood the Terms and Conditions before placing any orders

You must be at least 18 years of age to use the Webshop. Further, kindly note that the Webshop is for consumers only, i.e. you can only purchase goods for your personal use or as a gift to others.

The Webshop is owned and offered by Zizzi Denmark Aps (“Zizzi”, “we” or “us”), CVR. No. 14 01 75 77, Kløvermarken 29, 7190 Billund, phone: 0045 69 16 59 09, email

Purchase agreements with Zizzi can be entered in Danish or English.

Should you have any questions, etc., in relation to your purchase, please contact our customer service at

1. Placing an order

On the Webshop, you will be able to see a range of information about the products, including material selec-tion, sizes, colours, characteristics, measurements, care instructions and prices.

Prices on the Webshop are in EUR including VAT, however excluding shipping costs.

Shipping costs are excluded as they vary depending on the total purchase price, please see section 6 below. Shipping costs are clearly shown during the payment process. If we are unable to deliver your order in one installment, there will be no extra charge for subsequent deliveries.

In your shopping basket you will be able to see all items you have selected, as well as the total price of all items selected. The total price is in EUR and includes VAT and shipping costs.

The purpose of providing this information is to give you the best possible conditions to assess a product before you place an order on the Webshop.

We update our Webshop on a continuous basis. However, there may be cases in which we are unable to deliv-er an item shown on the Webshop or for the price shown. In case a price is obviously incorrect - and you should have known that this was the case, we are not obligated to sell the item(s) in question at the incorrect price. This also applies to promotional codes providing for unreasonably high discounts. In both cases we have a right to cancel the order. We will inform you hereof and you will of course be able to buy the products at the normal price.

You therefore accept that the Webshop is solely an invitation for you to make an offer to us. This means, that we are under no obligation to deliver the item(s) you have ordered, as no binding purchase agreement has been entered into with Zizzi, until you have received the invoice, an order number and the money has been withdrawn for your account.

Please note that prices in our stores, catalogues, and on the Webshop may vary.

2. Payment

You have the option to pay for your order using the following payment methods:

  • PayPal
  • Visa
  • MasterCard

Payment by card is made through an encrypted, secure and authenticated connection via the payment proces-sor Adyen.

Your credit card information will not be stored by Zizzi. Your credit card information is handled by our payment providers Adyen or PayPal. It is therefore not possible for an external party to obtain your credit card infor-mation in our system.

The payment will only be withdrawn from your account once you receive the invoice from us, an order number, and your order has been shipped from our warehouse. It is not until this point that a binding agreement is entered into by you and Zizzi.

Zizzi retains ownership of the goods sold, regardless of whether delivery has taken place, until the entire pur-chase price and any interest and/or fees have been paid.

3. Order confirmation

Once you have completed your order on the Webshop and your payment method has been accepted, you will receive an automatically generated email from us with an order confirmation.

The email includes a summary of your order, i.e. type, size, colour, and price incl. VAT and delivery costs, as well as your order number. You should save this email in case you need it for later use, for example if you need to contact our customer service.

The automatically generated email does not indicate that we have accepted your order. Rather, it is a means of informing you that we have received your order and that we will now process it.  

4. How we handle your order

Once you have completed your order on the Webshop, our warehouse will receive notice hereof. This is to allow us to ensure that the item(s) are in stock as well as to ensure delivery as soon as possible.

If the product is in stock, we will ship the product to you as soon as possible.

If your order was placed at the Webshop on a weekday before 3 PM, we will strive to dispatch your order the same day.

If your order was placed after 3 PM or on a weekend or bank holiday, your products will generally be dis-patched the following business day.

In case we are unable to deliver the goods although it appears on the Webshop by mistake, e.g. in the quantity you ordered, the item(s) being out of stock or being discontinued, you will receive an email informing of this and you will be credited for the missing item(s). Any discounts will also be credited to the order.

5. Shipping information

When your order is shipped from the warehouse, you will receive an email with your invoice and an order num-ber, and we will withdraw payment from your account. If you have purchased several items, and one or more of them are in back order, payment for these will not be withdrawn until they have been shipped.

Please note that no binding purchase agreement has been entered into with Zizzi until you receive the invoice from us, your order number and the money has been withdrawn for your account.

The email will also include the following information, which is relevant to you and which you should keep:

  • Tracking number for DHL Parcel Connect or DHL Express
  • Your purchase invoice
  • These Terms and Conditions in PDF format
6. Delivery and information

We offer delivery in Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal (NO SHIPPING TO POSTAL CODE 9xxx), Romania, Slovakia, Slovenia, Spain, Spain (Balearic Islands).

We use DHL for delivering your goods.

Your order will be delivered within [3 – 9 working days] after you have placed your order. You can trace your order through the Track & Trace number provided in the email we sent to you, when the order shipped from our warehouse.

Unfortunately, we cannot accept any responsibility if you receive your order later than expected, e.g. due to delays in transit times at the carrier’s end

You can have your goods delivered by post to either a pick-up point or your chosen delivery address.

Goods are considered delivered once you have them in your possession, i.e. when the goods are delivered to your address or you have picked them up from a parcel delivery point.

Shipping price:
Purchases under €49
Home delivery - €6,95
Purchases over €49
Home delivery - FREE

7. Shipment errors

If, to our regret, we fail to deliver the items you ordered and that are listed on your invoice and/or delivery note, please contact customer services  (see section. 15) who will ask you to provide your order number. We will then investigate your order further and get back to you as soon as possible.

8. Right of withdrawal and returns

If you are a member of Club Zizzi, you have the right to withdraw from your purchase without providing a rea-son from the date you placed the order and up to 100 days after the date on which you - or a third party indi-cated by you, who is not the carrier – physically received the parcel.

If you are not a member of Club Zizzi, you have 30 days to withdraw from your purchase, after having physical-ly receive the parcel.

If you have ordered several items in one order and we cannot deliver the goods at the same time, the with-drawal period starts when you or another person you have chosen (excluding the carrier) takes physical pos-session of the last items.

If the time-limit expires on a public holiday, Saturday, bank holiday, Christmas Eve or New Year's Eve, the time limit is extended to the following working day.

If you wish to withdraw from your order and return the goods, please use the printed return label found in your parcel. Included in the parcel is also a return note with an overview of the purchased items as well as infor-mation regarding returns.

The return note and return label printed with “Return Parcel” must be used if you want to return one or more of the items you purchased, for example if you wish to withdraw from your purchase agreement or if you wish to submit a complaint about one or more items.

Alternatively, you also have a right to withdraw from your purchase by filling out the model cancellation form attached to these Terms and Conditions (scroll all the way down) or here.

If you have lost the printed “Return Parcel” label, please contact customer service at

You can also choose to withdraw from your purchase in other ways. In this case, notice of withdrawal must be clearly stated and sent within either 100 days (Club Zizzi members only) or 30 days. In both instances, the notice of withdrawal should be sent to:

Zizzi Denmark ApS
Kløvermarken 29
7190 Billund - Denmark

Prices for returning with use of a return label:
Non Club Zizzi Member
Pick-up point - €9
Home delivery - €9
Club Zizzi Member
Pick-up point - FREE
Home delivery - FREE

If you chose to exercise your right of withdrawal in relation to a purchase made on the Webshop, we will re-fund payment(s) received from you in respect to the returned item(s), by use of same payment method as your initial order, including the shipping costs, but excluding the return costs of €8.  If you are a member of Club Zizzi, returns are free.

If you choose to keep some items, thus only cancelling part of your order, the shipping costs will not be re-funded.

If you choose to return the item(s) in any way other than using the provided return label, we are not required to cover any costs related to this, irrespective of you being a member of Club Zizzi.

The refund will be issued without undue delay and within 14 days from the date on which we processed your return. You will be able to see your refund in your account in 2-30 days, depending on the type of card used.

However, we can withhold a refund until we have received the item(s) you returned, or until you have provided proof that you have returned the item(s) – whichever occurs sooner.

Condition of the goods when you return them

When you return the item, it must be in a sellable condition and as new. This means that you may test the item in the manner necessary to determine its nature, characteristics or functioning. In other words, you can try the product as if you were looking at it in a physical store, but you cannot use it.

If you have tried the product in a way other than that described above and this has resulted in its value being reduced, you are responsible for this and will only be refunded part of the purchase price. In some cases, this may mean that you will only be entitled to a refund of the shipping costs.

We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a reduction in the value of the item, as the item may sustain damage in transit for which you will be liable.

Repayment of the purchase price

If you cancel your purchase, you will get your money back. If the item has lost value, we'll deduct the amount you owe.

We will refund all payments received from you in connection with the purchase, including delivery costs. However, this does not apply to additional delivery costs, in cases where you have chosen a delivery method other than the cheapest form of standard delivery that we offer. We will refund the amount corresponding to the cheapest form of standard delivery. If the cheapest standard delivery is free of charge (€0), no refund will be made.

If you have received a discount or used a discount code/voucher
If you have received a discount as part of a campaign or used a discount code on something you wish to return, the unique discount will be applied according to the terms and timeframe described in the specific campaign/discount code.

If you have received your item and wish to exchange it for a similar item in a different size, our customer service can assist you by contacting them.
You can always check your order confirmation to see what you paid for an item. This is the amount you will receive back when returning the respective item.

9. Notification of defects

When you shop as a consumer, you have a 24-month right of complaint in the event the item purchased proves to be defect. This means that you can either get the item repaired, exchanged, your money back or a price reduction, depending on the specific situation. It is a requirement that the complaint is raised in due time, that it is justified and that the defect has not arisen from misuse of the product or other harmful behaviour.

If you have purchased a product on our Webshop that, in spite of our quality checks, has a defect, you there-fore have the right to submit a complaint.

You must submit any complaints to us "within a reasonable time" after having discovered the defect(s). We recommend that you complain as soon as possible, especially in the case of carrier related damage. However, if you complain within 2 months of discovering the defect, it is always within a reasonable time.

You can submit a complaint as follows:

1: You can choose to submit a complaint in any of Zizzi’s own stores.
Upon presentation of your invoice, you can exchange, return or submit complaints about products purchased at the webshop.


2: You can choose to return your items to Zizzi.
By use of the return note included in your parcel. When using this, is important that you select no. 6 as the reason code, which shows that the reason for the return is a “Defect complaint”. Please describe what and where the defect is. You are welcome to place a piece of tape, label or safety pin at the location of the defect.

You do not have to pay to return defective item(s). Therefore, simply attach the return label that was originally enclosed in the parcel when you received it to the outside of the return parcel.

If you no longer have the return note- and label, please contact our customer service at

If we determine the product was defect when purchased, we will refund the amount that you paid for the item in question. The refund will be made using the same payment method you used when you ordered the item.


10. Applicable law and right of complaint

These Terms & Conditions are generally subject to Danish Law, unless mandatory consumer protection legislation/rights in the country from where you place an order, and to which we offer delivery warrant otherwise. As part hereof, in the event of a defect in a purchased item, the rules on liability for nonconformity in purchased items contained in the Danish Sales of Goods Act (“Købeloven”) will apply.

Any controversy, dispute or claim arising in connection herewith shall be settled by the Danish courts, unless mandatory consumer protection legislation/rights in the country from where you place an order, and to which we offer delivery, requires that the matter be settled by a different legal venue.

Please note that if you have a problem with an item you have purchased on our Webshop and you have been unable to resolve the problem in corporation with Zizzi, you have a right, as a consumer to submit a complaint to:

11. Disclaimer

We make reservations for technical errors, typing errors, price changes, sold-out items/limited stock that appear on the Webshop and delivery delays as well as the right to discontinue a product at any time.

We cannot guarantee that the colours shown on the Webshop are an exact representation of the actual colour of the products. The way in which the colours are represented depends on the settings on the device used to view our Webshop.

We reserve the right to change these Terms and Conditions and other Information on the Webshop at any time without prior notice.

The information published on the Webshop may include references or cross references to other Zizzi products.

Discounts, codes, and promotions at Zizzi are only valid at Zizzi and cannot be used on our partner site pluslet.


12. Personal data and cookies

In connection with your use of the Webshop and its different functionalities, a number of data about you will be processed, collected, used and shared, including with our external partner, Trustpilot, to collect feedback and ratings to improve our services.  Please see our “Privacy Policy” [link -] for more information about our processing of your personal data.

The Webshop also apply cookies. We only use cookies – in addition to technically necessary cookies – if you have given your cookie consent. Please see our “Cookie Policy” here for more information about how we use cookies.

You can always access the latest version of our Privacy Policy and Cookie Policy for the Webshop, including information about how to withdraw consents, by scrolling down to the very bottom of the page.

13. Copyright & trademarks

The products and content on the Webshop, including text, images and sound, are protected by copyright and remain the property of Zizzi.

It is not permitted to use, reproduce, change or copy products and other content on the Webshop in whole or in part, other than for personal, non-commercial use, without the express consent of Zizzi.

The products that can be purchased at the Webshop have trademarks that are registered by Zizzi Denmark ApS.

The use of these trademarks for commercial purposes is not permitted without the express consent of Zizzi .

14. Contact details

If you wish to contact Zizzi’s customer services by telephone, you can call: +45 69 16 59 09 (Monday - Thurs-day: 9 AM - 5 PM, Friday: 9 AM - 4 PM.)

We cannot be contacted during the weekend or on bank holidays.

You can also contact us via the email address:

You can also contact us via ordinary post to the address:

Zizzi Denmark ApS
Kløvermarken 29
7190 Billund

Att.: Customer Service – E-commerce

Open and print our model cancellation form here.

You can also simply copy the text from the cancellation form and send it via email to

This is version 6 of Zizzi’s Terms & Conditions of [25.09.2023].


Appendix: Standard withdrawal form

(this form is to be filled out and returned only if the right of withdrawal applies)

- Dear [insert contractor’s name, physical address and, if applicable, the fax number and email address of the con-tractor]:

- I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in relation to my/our (*) pur-chase agreement for the following goods (*)/provision of the following services (*)

- Ordered on (*)/received on (*)

- Consumer’s name (Consumers’ names)

- Consumer’s address (Consumers’ address)

- Consumer’s signature (Consumers’ signatures) (only if the content of the form is notified on paper)

- Date

(*) Please as appropriate

Frequently asked questions

Emails are answered on weekdays, as soon as possible within 24 hours

Send us an email

Chat with us

Monday-Thursday. 09:00-17:00
Friday: 09:00-16:00
Saturday - Sunday: 10-18


Call 0045 69 16 59 09

Mon - Thue: kl. 09.00 - 17.00
Fri: kl. 09.00-16.00

NOTE. Only questions for online shop